Internal communications specialists

internal communications new zealand

Strong internal communication is important for engaging and informing your organisation’s teams, building a positive culture, meeting deadlines and targets, delivering great outcomes… the list goes on.

With award-winning expertise in delivering highly engaging internal communications projects, we’re here to help keep great conversations flowing between you and the people who are vital to the success of your business.

Among our specialties are communicating transformational change and internal consultation/communication on issues such as organisational restructures and new ways of working.

Our work has included internal communications for some of Aotearoa’s largest nationwide businesses, regulatory and professional bodies, as well as councils and social service agencies. Examples of our internal communications work include:

Excellent internal communication matters

Internal communication is more than just keeping in touch with your teams. It’s a specialist practice to ensure all your internal stakeholders not only feel informed about their workplace, but they have the support to do their best work, and are comfortable providing valuable feedback to you.

Great internal communications ultimately support a positive workplace culture and high employee engagement. When staff are engaged, they are more productive and want to contribute to the success of your organisation. They have a sense of satisfaction and belonging which entices them to stay and give their best efforts.

Enabling staff engagement empowers employees to foster innovative thinking, improve company practices, and champion the behaviours you want to see in your workforce.

FAQs

Poor engagement on the other hand often manifests in the symptoms a business dreads: low productivity, high turnover, costly recruitment and training, and difficulty attracting new talent, all of which can impact your customers and clients. These negative outcomes make strong internal communication even more important for business sustainability and growth.

Consider how your organisation speaks to its employees, when, and how often. Does it give your people strong leadership, empower them to succeed, and give them a sense that the organisation genuinely cares?

Talk to our experienced team today about how we can help lift your game and make your internal communications a success. It’s something we’ve been doing for years, and we have the proven results to back us up.

  • Internal communications is the practice of keeping employees informed, engaged, and connected with their employer and colleagues. All organisations do it, as it’s pretty difficult to run a business without talking to your people. But not everyone’s internal comms hits the mark, and doing it poorly will generally result in disgruntled staff, high turnover and low productivity. That’s why having effective internal communications is a must.

    Getting your internal comms right is important in developing satisfied, engaged and productive teams who will help your business achieve its goals.

  • Yes. Not only do we help clients master their internal communications, but we’re also experienced crisis communications experts. In fact, we’ve provided our expertise for a range of incidents, including communicating the first phase of the COVID-19 pandemic with 1,200 staff across a nationwide health & disability and social services provider.

    Effective internal communications with employees is often a key ingredient for managing any crisis, and we’re well equipped to help you communicate with your people and others who are important to you. Talk to our team today.

  • No matter how your internal communications is currently tracking, we can help ensure your engagement with staff is hitting the mark.

    From auditing what’s working and what isn’t, to setting up new processes for communicating with teams, refining your channels and ensuring your messages resonate with staff, we can help you elevate your internal communications.

    Our team is experienced at identifying the most effective ways to reach staff, whether you’re a small operation or do business across multiple sites with hundreds or thousands of employees.

  • An organisation’s leaders are central to great internal communications.

    Leaders are needed to front important initiatives and communicate decisions, but they don’t need to manage it themselves. Good leaders will enable skilled people to advise and drive internal communications. A leader’s voice and presence reassures staff, and demonstrates support from those at the very top. Leaders are also instrumental in providing the direction they want the organisation to move in.

  • There are many ways to communicate with your staff, but the important thing is being able to select the right channels and tools that most effectively meet their needs.

    For medium to large organisations, intranets remain a must-have tool. For many, it is difficult to house the information, processes and systems these organisations use without one. Done well, intranets provide a hub for staff to connect with the company, learn what is happening, and find what they need to do their job.

    Messaging platforms are also incredibly useful for connecting teams and their leaders, especially if you don’t all work in the same place each day.

    Curated publications and content shared across internal channels is often central to communicating with employees. The humble staff newsletter or chief executive video provide a regular, sought-after touchpoint for staff to learn what’s happening around the organisation.

    No matter your company’s size or unique communication needs, we can help you identify and implement the right tools and platforms for you.